HomeInternational Terms & Legal
International customers
Terms & Legal
Short summaries first. Open any row for the full condition and its source.
Basics
General purchase terms
Account & order detailsUse accurate contact and delivery information.
You are responsible for keeping your account secure and for providing accurate order, billing and delivery details.
Price, stock & confirmationThe final payable amount is shown before checkout.
An order is confirmed after payment and supply checks. If an item cannot be supplied, the applicable refund and cancellation rules for your jurisdiction apply.
Digital
Software & digital products
LicenceYour product page states the licence scope.
Buying software grants the stated right to use it. Copyright, source code and brand ownership are not transferred unless expressly stated.
Cancellation of digital contentDigital-content rules differ from physical goods.
Physical
Hardware & equipment
Jolfa warranty pre-shipment testBasic condition and function checks before dispatch.
Where Jolfa provides the warranty, we may check serial numbers, accessories, visible condition and basic function before dispatch. If testing requires breaking a manufacturer seal, that should be disclosed before purchase or shipment.
Packaging & voluntary returnsKeep the product, serials and accessories in good condition.
For a voluntary store return that is separate from a statutory right, we may require the item to be unused, complete and free from damage, alteration or missing accessories. This does not override mandatory rights for faulty or non-conforming goods.
Import chargesOnly relevant to cross-border physical deliveries.
Destination-country customs, VAT/GST, brokerage or clearance costs may be charged separately unless checkout explicitly says they are included.
Jurisdiction
International consumer rules
European Union / EEA14-day distance-sale withdrawal right, with legal exceptions.
For many online distance contracts, consumers have 14 days to withdraw without giving a reason. The consumer normally bears the direct return cost if properly informed. A customer can be liable for diminished value caused by handling beyond what is necessary to inspect the goods; there is no automatic flat 20% deduction rule.
United Kingdom14-day cancellation window for many distance purchases.
For many online purchases, the customer can notify cancellation within 14 days of receiving the item and then has another 14 days to return it. A deduction may be allowed where the item has been used or damaged beyond permitted handling; it is not a universal 20% fee.
Source: GOV.UK — Accepting returns and giving refundsGOV.UK
United StatesFederal rules focus strongly on promised shipping and refunding delays.
The FTC Mail, Internet, or Telephone Order Merchandise Rule requires sellers to ship within the promised time, or within 30 days when no time is stated, and to offer cancellation/refund options when shipment is delayed. Change-of-mind return rights can also depend on state law and the seller’s disclosed policy.
Source: U.S. Federal Trade Commission, 16 CFR Part 435FTC Rule
CanadaRefund rules vary; defective goods and provincial law matter.
Canadian federal consumer guidance says businesses are generally not required to accept a change-of-mind return unless the item is defective, although store policies may offer more. Provincial or territorial consumer law may create additional online-contract rights.
Source: Government of Canada — Office of Consumer AffairsRefund & exchange
Data
Privacy
EU / EEA privacyGDPR may apply when its territorial scope is met.
Where GDPR applies, personal data must be processed on a lawful basis and subject to rights such as access, correction and, in applicable cases, erasure or objection.
Source: European Commission — Data protectionEuropean Commission
Canada privacyPIPEDA may apply to covered commercial activities.
PIPEDA sets principles including accountability, meaningful consent, limiting collection, safeguards and access where the law applies.
Source: Office of the Privacy Commissioner of CanadaPIPEDA